Settings

Platform-wide configuration. Store-level settings live on each vendor’s own account.

Commission plans Payout run

Platform name

Name (English)

Name (Arabic)

Tagline (English) (optional)

Tagline (Arabic) (optional)

Branding

Click to upload or drag and drop Logo — PNG or SVG.

Click to upload or drag and drop Favicon — 32×32px PNG or ICO.

Support & regional defaults

Support email

Timezone

Default currency

Registered address

Address line 1

Address line 2 (optional)

City

Country

Adding a locale here does not translate existing content — every CMS page, product and category still needs a human translation before shoppers should see it in that locale.

Locale	Direction	Enabled	Default
English · en	LTR	Enabled — English	Default locale — English
العربية · ar	RTL	Enabled — العربية	Default locale — العربية

Code	Symbol	Rounding	Enabled
USD Default	$	None	Enabled — USD
SAR	ر.س	Nearest 0.05	Enabled — SAR
AED	د.إ	Nearest 0.05	Enabled — AED
EUR	€	Nearest 0.01	Enabled — EUR

Cash on delivery

Enable cash on delivery

COD fee

Flat fee added to the order total.

Card payments

Hosted-redirect gateway. Lobi is the merchant of record; vendors are settled by payout.

Enable card payments

Mode

Test

Live

Publishable key

Secret key

Webhook URL

Add this URL in the gateway dashboard so payment events reach Lobi.

Platform default zones & rates

Used by any vendor who has not defined their own shipping zones.

Zone	Rate	Estimated delivery
Same country	$1,500.00	1–3 business days
Gulf countries	$3,500.00	3–5 business days
Rest of MENA	$5,500.00	5–8 business days
International	$9,000.00	8–14 business days

Free shipping & handling

Free-shipping threshold

Default handling time

Vendors may override platform shipping with their own zones and rates

Pricing

Prices are tax-inclusive

Default for the Arabic market — the price a shopper sees already includes tax. Turning this off shows tax as a separate line at checkout.

Platform tax number

Tax classes & rates

Country	Tax class	Rate
Jordan	Standard GST	16%
Saudi Arabia	Standard VAT	15%
UAE	Standard VAT	5%
Egypt	Standard VAT	14%
Morocco	Standard VAT	20%
Oman	Standard VAT	5%

Default commission plan

Applied to a new vendor unless assigned a different plan.

Manage plans

Plan

Payout schedule

Payout hold period

Days after delivery before funds are payable.

Payout day of week

Minimum payout amount

Template	Channel	Enabled
Order confirmation	EMAIL	Enabled — Order confirmation
Order shipped	EMAIL	Enabled — Order shipped
Order shipped	SMS	Enabled — Order shipped
Vendor approved	EMAIL	Enabled — Vendor approved
Payout sent	EMAIL	Enabled — Payout sent
Password reset	EMAIL	Enabled — Password reset

Guest checkout Let shoppers check out without creating an account. Guest checkout
Reviews with photos Allow customers to attach photos to a product review. Reviews with photos
Questions & answers Shoppers can publicly ask vendors questions on a product page. Questions & answers
Wishlist Let customers save products for later. Wishlist
Social login Sign in with Google or Apple in addition to email. Social login
Vendor vacation mode Vendors can pause their store and show a return date. Vendor vacation mode

Danger zone

Maintenance mode Shows a maintenance page to shoppers platform-wide. Vendors and admins can still sign in.

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